This collaboration will enable enterprises to
automate voice interactions in Arabic dialects, streamlining tasks like booking
confirmations and service inquiries.
Dubai, UAE – June 11, 2025 – CNTXT AI, a Data
and AI enabler driving AI readiness in the region, has partnered with
Actualize, a leader in real-time voice automation, to launch a next-generation
Arabic AI voice agent that understands and responds to regional dialects in
real time, enhancing customer engagement across key service touchpoints.
The collaboration addresses
persistent challenges in Arabic voice technology — from underrepresentation of
regional dialects to the need for privacy-compliant, locally hosted
deployments.
With the GCC's digital economy
accelerating, voice automation is emerging as a critical layer in customer
operations. According to IMARC, the GCC conversational AI market is
expected to grow from $325 million
in 2024 to over $2.1 billion by
2033, expanding at an annual rate of 23.6%,
driven by rising demand for personalized, on-demand voice services.
This partnership responds directly
to that demand — offering a ready-to-deploy, Arabic-native voice agent that
meets regional enterprise needs from day one.
The AI voice agent combines Munsit, CNTXT AI's proprietary Arabic
speech-to-text model, with Actualize's voice automation platform to deliver
accurate voice interaction.
The Arabic AI voice agent is now
available for public trial with no sign-up or downloads
required.
Built for High-Impact Use Cases
The Arabic voice agent is tailored to high-frequency, high-value
business scenarios where (timely, context-aware voice communication enhances
efficiency and customer satisfaction.) such as:
●
Booking Confirmation – Automatically follows up with customers to
confirm appointments, reducing no-shows and improving operational efficiency
●
Receptionist Automation – Answers and routes incoming calls in the
appropriate dialect, enhancing caller experience with culturally aware
interaction
●
Sales Agent Support – Engages leads through outbound voice calls,
capturing interest, qualifying intent, and escalating hot leads to human agents
●
Order & Payment Follow-Up – Calls customers to verify order details,
confirm deliveries, or issue payment reminders, improving conversion rates and
cash collection
● Government Services
– Enables voice-enabled digital kiosks and e-service platforms with dialect
recognition
"Voice AI built for our region's linguistic diversity is no
longer a future concept — it's a business necessity," said Mohammad Abu Sheikh, CEO of CNTXT AI.
"By combining Munsit's dialectal intelligence with Actualize's automation
infrastructure, we're making it possible for organizations to serve
Arabic-speaking customers with clarity, confidence, and care."
A Regionally Tuned Solution for
Arabic Speech
Traditional speech technologies often fail to capture the depth and
diversity of Arabic speech. Munsit,
the speech-to-text model powering the voice agent, was developed to address
this directly. The model has been independently benchmarked on six public datasets, outperforming
industry leaders like OpenAI's Whisper and Meta's SeamlessM4T in Arabic speech
recognition accuracy.
The integrated voice agent supports real-time transcription, and
localized pronunciation handling across dialects — while respecting regional
data sovereignty and compliance requirements.
"Arabic deserves tech that speaks its language literally and
culturally." said Muhammed
Shabreen, CEO at Actualize. "This
integration gives enterprises across MENA the voice tools they need to automate
customer-facing operations while respecting language and cultural nuance."
ABOUT Actualize
Actualize is a leading AI Agentic platform
enabling enterprises with voice, chat,
and workflow automation. Built to humanize digital interactions, Actualize
delivers real-time AI agents that are intuitive,
context-aware, and fluent in English, Arabic (with regional dialects), and over
50 other languages. Trusted by organizations across the UAE, Qatar, and the
UK, Actualize blends advanced NLP with deep system integration to automate
high-frequency interactions and provide 24/7
service that feels truly human—at scale.
Learn more: www.actualize.pro
Actualize : ahmad@actualize.ae
ABOUT
CNTXT AI
CNTXT AI is a
UAE-based Data and AI company that enables organizations to prepare, build,
test, deploy, and scale sovereign AI solutions while maintaining full data
control.
Our
comprehensive suite of solutions transforms data into actionable AI
applications—seamlessly, securely, and without compromising control. From
AI-ready data pipelines to scalable deployment and industry-standard
validation, we ensure AI adoption is practical, compliant, and optimized for
real-world impact.
For
media inquiries, interviews or partnerships contact:
CNTXT
AI: rym.bachouche@cntxt.tech